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Last Updated: July 23, 2026

This Shipping Policy applies to all orders placed on www.marktox.com, operated by RIZMOS LIMITED ("Marktox"). All amounts are in USD ($).

1. Delivery Timeline at a Glance

Total delivery time has two separate stages. Both are counted in business days, meaning Monday through Friday, excluding weekends and U.S. federal holidays.

StageDurationWhat happensOrder cut-off4:00 PM Pacific Time, Monday–FridayOrders placed before this time begin handling the same business dayHandling time2 - 3 business daysWe verify the order, pick, pack, and hand it to the carrierTransit time7 - 15 business daysThe carrier moves the parcel to your addressTotal delivery time9 - 18 business daysHandling time plus transit time

Worked example. An order placed at 3:00 PM on a Tuesday, with the cut-off at 4:00 PM Pacific Time, starts handling that Tuesday. An order placed at 11:00 PM Friday starts handling the following Monday, because Saturday and Sunday are not business days.

2. Business Days, Weekends, and Holidays

• We process, pack, and dispatch orders Monday through Friday only.
• We do not process or dispatch orders on Saturdays, Sundays, or U.S. federal holidays.
• Carriers also observe reduced or no service on those days.
• Observed holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.
• During peak retail periods — Black Friday through the December holidays — carrier networks run slower than usual. Where our own handling time is affected, we post a notice on the site.

3. Where We Ship

We ship to: the 48 contiguous United States.

We do not ship to: PO Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, and all destinations outside the United States.

If you enter an address in an excluded area, checkout will not complete for that address. If an order is placed to an excluded destination through an error, we contact you at the email on the order and either arrange an alternate address or cancel the order and refund it in full.

4. Shipping Rates

ServiceRateDelivery estimateStandard Shipping$7.909 - 18 business daysFree Standard Shipping$0.00 on orders of $189 or more9 - 18 business daysExpedited ShippingNot offeredAs shown at checkout

Notes on the free shipping threshold:

• The threshold is measured on the merchandise subtotal after discounts and before sales tax and shipping.
• Qualification is calculated at checkout and shown before you pay.
• If a returned item takes an order below the threshold, the shipping charge that was waived is deducted from the refund. This is stated again in our Refund and Returns Policy.

5. Carriers and Tracking

We ship with USPS, UPS, and FedEx. The carrier for a given order is selected by destination and parcel size.

1. You receive an order confirmation email immediately after checkout.
2. When the parcel is handed to the carrier, we email you a shipping confirmation containing a tracking number and a tracking link.
3. Tracking data can take up to 24–48 hours to become active after the label is created. A number that shows no movement during that period is normal.
4. If you have not received a shipping confirmation after 2 - 3 business days have elapsed, check your spam folder, then contact contact@marktox.com with your order number.

6. Address Accuracy

You are responsible for the shipping address entered at checkout.

• Check the street number, unit or apartment number, and ZIP code before you pay.
• Address changes can be made only while an order is still in handling. Email contact@marktox.com with your order number as soon as possible.
• Once the carrier has scanned the parcel, we cannot change the address.
• Parcels returned to us as undeliverable due to an incorrect or incomplete address are refunded for the merchandise value only. Original shipping is not refunded, and reshipment requires a new shipping charge.

7. Delayed Shipments and Your Right to Cancel

We ship within the timeline published on this page. If we cannot, U.S. Federal Trade Commission rules on mail, internet, and telephone order merchandise apply:

• We will notify you by email of the revised shipping date.
• You may consent to the delay, or cancel the order for a full refund to your original payment method.
• If we cannot ship within 30 days of your order and you have not consented to a delay, we will cancel the order and refund it in full without you having to ask.

8. Lost, Damaged, or Stolen Packages

8.1 Tracking shows "Delivered" but you have not received the parcel

Please complete these steps before contacting us — the great majority of these cases resolve at step 1 to 3.

1. Check every entrance: porch, side door, garage, mailroom, parcel locker, and with a building manager or front desk.
2. Ask household members and immediate neighbors.
3. Wait 24 hours. Carriers sometimes scan a parcel as delivered before the final drop.
4. Contact the carrier directly with the tracking number and open an inquiry.
5. If it is still missing, email contact@marktox.com within 7 calendar days of the delivery scan, with your order number and the carrier inquiry reference.

We will open a claim with the carrier on your behalf. Carrier investigations typically take 7–10 business days. Once the carrier confirms the loss, we send a replacement at no cost to you, or issue a full refund if the item is no longer available. Where the carrier confirms delivery to the correct address and no replacement is due, we will tell you and explain the carrier's finding.

8.2 Parcel lost in transit

If tracking has shown no movement for 7 consecutive business days, email contact@marktox.com with your order number. We open a carrier trace and follow the process in 8.1.

8.3 Parcel arrives damaged

Photograph the outer box, the packing materials, and the item before discarding anything. Email the photos to contact@marktox.com within 48 hours of delivery. Damaged-in-transit items are handled under the damaged and defective section of our Refund and Returns Policy, at no cost to you.

8.4 Package theft

Theft after a confirmed delivery is not covered by carrier insurance and is outside our control. We will still supply the documentation you need to file a police report or a claim with the carrier. If you are concerned about theft at your address, use a work address or a carrier pickup location at checkout.

9. Split Shipments and Partial Delivery

An order containing several items may arrive in more than one parcel, at no extra charge to you. Each parcel receives its own tracking number. A shipping confirmation for one parcel does not mean the whole order has shipped.

10. Sales Tax

Sales tax is calculated at checkout based on your shipping address. The exact amount is calculated and shown on the checkout page before you submit payment. Tax rates are set by state and local authorities, not by us. Further detail is in our Payment Policy.

11. Customs Duties and Import Taxes

Your order ships from China and is imported into the United States on your behalf.

You will not be asked to pay anything on delivery. We ship on a Delivered Duty Paid (DDP) basis. All applicable United States customs duties, import taxes, and carrier brokerage fees are calculated and paid by us before your parcel leaves our facility, and are already included in the price you pay at checkout.

• The total shown at checkout is the total you pay. There is no bill on delivery.
• We declare the full value actually paid on every customs form. We cannot mark a shipment as a gift or declare a lower value, and we will not do so if asked.
• If a carrier ever presents you with a duty or brokerage charge, do not pay it. Email contact@marktox.com with a photo of the notice and we will settle it directly with the carrier.
• If a parcel is refused at customs and returned to us, we refund the merchandise value less the original outbound shipping cost.

This is also stated on the checkout page, above the payment step, so that you see it before you pay and not afterwards.

12. Where Your Order Ships From

Orders are dispatched from our fulfillment facility in China. The transit time published in section 1 is the full time from dispatch to your door and already accounts for this. Any applicable import charges are covered in section 11.

Returns are handled in the United States. Although orders ship from China, you do not return anything internationally. Our returns facility is in California, and the return address is published in our Refund and Returns Policy.

13. Contact

RIZMOS LIMITED

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

contact@marktox.com | +1 (628) 895-8056 | Monday - Friday, excluding US public holidays

This address is our business address. It is not the address for returned merchandise — see our Refund and Returns Policy.

A real person reads every message. Here is how to reach us and what to expect back.

Email — the fastest route

contact@marktox.com

We reply within 24 business hours, Monday to Friday, excluding U.S. public holidays. Include your order number if you have one — it saves a round trip.

Email is genuinely faster for us than the phone, because our support team works from Asia, 12 to 15 hours ahead of the U.S. mainland. A message sent in the American evening is usually answered by the time you wake up.

Phone

+1 (628) 895-8056 — Monday to Friday, excluding U.S. public holidays.

If you reach voicemail, leave your name, order number and a callback number. We return calls within one business day.

Who you are dealing with

RIZMOS LIMITED trading as Marktox
Business Registration Number: 70482157
Incorporated in the Hong Kong Special Administrative Region of the People's Republic of China

Registered office:
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Central
Hong Kong

This is our company address, not a shop and not a returns address. Please do not send parcels here — they cannot be processed.

Returns address

Returns go to our U.S. facility, and only with an RMA number issued first:

MARKTOX Returns
RIZMOS LIMITED — Returns Department
700 E Plano Pkwy
Plano, TX 75074
United States

Request your RMA by email before shipping anything back. Full details are in our Refund and Returns Policy.

What to write to us about

Privacy requests

To access, correct or delete your personal data, or to opt out of data sharing, write to contact@marktox.com with “Privacy Request” in the subject line. See our Privacy Policy and Do Not Sell My Information.