Last Updated: July 23, 2026

This policy applies to all purchases made on www.marktox.com, operated by RIZMOS LIMITED ("Marktox"). All amounts are in USD ($).

1. Summary

2. Return Window and Conditions

You may request a return within 30 days from the delivery date. The window is measured from the delivery date shown in carrier tracking, not from the order date.

To be accepted, an item must be:

• unworn, unwashed, with original tags and packaging intact
• Complete, including all accessories, inserts, manuals, and free gifts supplied with it
• Free of odors, pet hair, stains, and signs of use beyond a reasonable inspection
• Accompanied by a valid RMA number issued by us

Items that arrive outside these conditions are not refunded. We will contact you and, at your choice, return the item to you at your cost or dispose of it.

3. Items That Cannot Be Returned

The following are final sale and cannot be returned, exchanged, or refunded, except where the item is damaged, defective, or was sent in error:

• gift cards, final sale items, and custom-made products
• Items marked "Final Sale" on the product page at the time of purchase
• Items returned outside the 30 days from the delivery date window
• Items returned without an RMA number
• Items damaged by misuse, unauthorized alteration, or failure to follow the supplied care instructions

Where an item is final sale, this is stated on its product page before you add it to the cart.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, we cover the entire cost of putting it right. You pay nothing.

What to do

1. Photograph the item, the damage or defect, the outer box, and the shipping label.
2. Email contact@marktox.com within 48 hours of delivery with your order number and the photos.
3. We reply within 24 business hours with a decision and, where a return is needed, a prepaid return label.

What you receive — your choice of:

• A replacement of the same item, shipped at no cost, or
• A full refund of the item price and any shipping you paid, to your original payment method

You are never asked to pay return shipping or a restocking fee in these cases. In some situations we may not need the item back; if so, we will tell you and process the resolution immediately.

5. Return Process — 4 Steps

Step 1 — Request an RMA.

Email contact@marktox.com within 30 days from the delivery date with your order number, the item name, and the reason for the return. We reply within 24 business hours with an RMA number and return instructions.

Step 2 — Pack the item.

Place the item, with all original packaging, tags, and accessories, inside a sturdy outer carton. Do not use the product's own box as the shipping box, and do not write on or tape over the product packaging. Write the RMA number clearly on the outside of the carton.

Step 3 — Ship it to our returns address.

Returns Department — RMA #[your number]

Marktox Returns, 14701 Clark Ave, City of Industry, CA 91745, USA

Use a trackable service and keep the receipt. Returns are your responsibility until they reach us; we cannot refund a return we never received. Do not ship returns to our business address — parcels sent there may not be processed.

Step 4 — Inspection and refund.

We inspect the return within 2 business days of arrival and email you the outcome. Approved refunds are issued within 5 - 7 business days.

6. Return Shipping Costs and Restocking Fee

Our full position on return shipping is: For items that are defective, damaged, or sent in error, we pay the full cost of return shipping and provide a prepaid return label. For customer-driven reasons such as a change of mind or the wrong size selected at checkout, you pay the return shipping cost, and the original shipping charge paid at checkout is not refunded.

Where a return brings an order below the $189 free shipping threshold, the shipping charge that was originally waived is deducted from the refund.

7. Exchanges

Exchanges are accepted within the same 30 days from the delivery date window and under the same conditions as returns.

1. Email contact@marktox.com with your order number, the item you have, and the item you want instead.
2. We confirm whether the replacement is in stock and issue an RMA.
3. Return the original item using steps 2 and 3 above.
4. The replacement ships within 2 - 3 business days of the returned item being received and inspected.

Notes:

• An exchange is limited to one per order line.
• If the replacement costs more, we send a payment link for the difference. If it costs less, we refund the difference to your original payment method.
• If the replacement is out of stock, we issue a refund instead and tell you at the point of inspection.
• For a change of mind, return shipping on an exchange follows the table in section 6. For a damaged, defective, or wrong item, the exchange is free in both directions.

8. Order Cancellation

You may cancel an order within 24 hours of placing your order, provided it has not yet been dispatched.

• Email contact@marktox.com with your order number and the word CANCEL in the subject line. Cancellation is effective only when we confirm it in writing.
• A cancelled order is refunded in full, including shipping, with no restocking fee.
• Cancellation refunds are issued within 5 - 7 business days.
• Once an order has been dispatched it can no longer be cancelled. Refuse the delivery or return it under section 5.
• We may cancel an order ourselves where an item is out of stock, where a pricing or description error occurred, or where a payment fails verification. In those cases you receive a full refund and an email explaining why.

9. Refunds

Timing. Approved refunds are issued within 5 - 7 business days of our inspection. We email you when the refund is sent.

Method. Refunds are issued to the original payment method used at checkout. We cannot refund to a different card, account, or person. If your original card has expired or been closed, contact your bank — the issuer is required to route the refund to your replacement account. If that is not possible, we can issue store credit instead.

Store credit. You may choose store credit rather than a refund to your payment method. Store credit is issued as a gift card code, has no expiry date, is not redeemable for cash, and cannot be transferred.

Bank posting time. After we send a refund, your bank or card issuer controls when it appears on your statement. This usually takes a further 3–10 business days and is outside our control.

What is refunded.

• Item price: always, where the return is approved
• Sales tax on the returned item: always
• Original shipping: only where the return is due to our error, or the order was cancelled before dispatch
• Return shipping: only where the return is due to our error

10. Sale Items, Promotions, and Bundles

• Discounted items that are not marked "Final Sale" are returnable under this policy. The refund is the amount actually paid, not the pre-discount price.
• Where a promotion required a minimum spend and a return takes the order below that minimum, the value of the promotion is deducted from the refund.
• Bundles and multi-item sets must be returned complete. Individual components of a bundle cannot be returned separately.
• Free gift items must be returned with the qualifying purchase, or their retail value is deducted from the refund.

11. Returns Address

RIZMOS LIMITED — Returns Department

Marktox Returns, 14701 Clark Ave, City of Industry, CA 91745, USA

An RMA number must appear on the outside of every returned parcel. Returns sent without one, or sent to any other address, may not be received or refunded.

12. Contact

RIZMOS LIMITED

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

contact@marktox.com | +1 (628) 895-8056 | Monday - Friday, excluding US public holidays